how to respond to a rude comment on facebook

Keep these tips in mind and you’ll be able to salvage the image you’ve worked so hard to build and win more loyalty with your customers. I think this is wonderful, since they’ll continue to think they’ve gotten away with their snarky comment, while it’s evaporated for everyone else. If someone is upset with you or needs some customer care to get their issue handled, the best move is to respond to them by asking them to message you privately — provide instructions to message you directly on Facebook, or offer a phone number or email address. Rationality, then, cannot be understated. One option is to "hide" or snooze your friend. There’s likely no universal right or wrong answer as to whether a company should allow all postings from consumers to be published unmoderated and visible to everyone versus managing postings with tight controls. The same stands for follow up questions on the issue as it can end up with the aggrieved customer stating more negative things. As part of my personal online strategy, I’m mostly an “open linker,” willing to connect with any and all people who’d like to connect with my social profiles. Resist the impulse to defend yourself in the moment, which ends up being a more powerful way of protecting yourself. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. Sometimes an angry blog comment will come from someone who only read the opening paragraph and failed to read any further. But even I have had to defriend individuals who were not discerning in the content they posted to my page or tagged me with. Set the page so comments are moderated and tagging is disallowed, and there’s not much that anyone can do to tarnish you there. This is accomplished by going under the About tab for your page and clicking the “Page Info” link in the left sidebar. You choose how to react in any given situation, so choose happiness. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. It’s my philosophy that in many instances, a “light touch” is to be preferred — all social media are perceived similarly to a public forum, and in most cases, your audience will not react positively to your shutting people down. Now, there are a variety of philosophies among social media marketing experts as to how to address negativity. Here are a handful of tactics for managing Facebook haters, if or when they may show up. Place the policy in a separate tab on your Facebook page. The satirical interactions helped to drive news about the projects much farther than if only the typical antiseptic corporate responses had been posted. We can prepare ourselves for these situations by understanding how to respond to rude comments. Fortunately, when it comes to dealing with rude people, talking back is an option. The list contains words like “the,” “of,” “to,” “and,” “a,” “in,” “is,” “it,” “you,” “that” and many more — in fact, I’d bet that hardly any comment would not contain one of these words. While his tactic may not work for all businesses, here are some tips to keep in mind when dealing with negative comments: Using ALL CAPS if you are communicating digitally for business purposes can create a negative view for your organization. Alternatively, you may go under the “Settings” for your page, and in the left sidebar, select “People and Other Pages.” Facebook will display the list of people who Like your page, along with a settings icon to the right of each person listed. So try to add in alternative spellings of banned words, and if someone’s gotten creative with their spelling to bypass the filtration, just ban them. Choose whether to respond. Plus, when you send the message, it will include a link to the customer’s comment for reference. Understanding online communication etiquette is important. They’re trapped by their own fear of others or fears of the world. Responding generously to valid complaints will make you look good to consumers, and being gentle and professional in dealing with crazy or unreasonable comments can also be a win. Not everyone who is rude to you deserves a response. If you say that you agree with the views of that person and then go ahead and place your explanation, it can cushion your argument and maybe you can even win. First, there are a number of other means of dealing with negative reviews that you could and should use before reaching this point. Having people expressing displeasure or disagreeing with what you’re communicating can be stressful and can feel a little overwhelming. If you find yourself needing to repeat statements you’ve already made, it’s time to walk away from the conversation. The next time he made a snide comment towards her she politely put him in his place and repeated the process for the next three rude comments. It can end up rubbing some customers the wrong way which can lead to negative comments on social media. You may disagree with their opinion, but as long as you’ve followed the tips above, you’ll still have credibility. Social media users know this, and if they see nothing but positive comments, they’ll assume your company is deleting the bad comments. Facebook allows you to add keywords that should not be allowed in postings. At least you’ll show that you’ve considered both sides of the debate, which will make you more credible to bystanders. Not everyone can be trusted to play nice, so you may have to ban someone. Nothing good can come from a constant circle of arguments. Note: In the confusing world of Facebook lingo, visitor comments are *not* considered “posts,” even though people post them. When a business responds privately to a comment, the comment shows a note that the business has responded privately, so other Page visitors know that the business handled the request. At times some events and incidents unfold and spin out of control. Get our top articles delivered straight to your inbox each week. 86% of consumers read reviews for local businesses. They probably won the customer over with this simple but highly effective move. You may think you’re emphasizing a strong point, but to the outside world, you appear unstable and dramatic. Once you’ve clicked to “Hide” a negative comment, you can still opt to utterly delete it. (People often use the term “lightning rod” in this context as something that’s undesirable — but keep in mind that lightning rods actually keep buildings from being burned down.). Share it with us on Facebook, Twitter or our LinkedIn Group. X: Click the little white X next to the Question title to close this window. Once you “Hide” a negative comment from someone, the “Ban” user option link also appears under the hidden comment. The corporate world frequently forgets that it’s actually okay to be human and to communicate in a humane way with people — and doing so will win over people more than cold, sterile communications. Be prepared for any negative conversations and respond by deleting the comment, blocking the commenter or respectfully trying to obtain clarification. The bottom line is that it can do harm to your carefully developed online reputation. To do this, view the comment that someone added on one of your Facebook posts, then mouse over their comment, and an “X” will appear in the upper right of their comment. If you’re a regular blogger, you’re bound to have a few trolls who strongly disagree with and/or mock everything you say and do. They're also Facebook's alternative to … Click that to completely ban the user from your page. I’ll mainly be speaking about managing business pages in these tactics, but on personal pages, “Delete” is the option for comments. Learn the best way to handle and respond to the negative comments online. Whether you deserve those negative comments or not can be a different point altogether. You've seen it happen dozens if not hundreds of times. Caps lock and multiple exclamation points only show that you’re letting your emotions get the best of you. The comment policy serves as a backup in the event a user leaves an offensive comment that warrants removal. Responding & Managing Facebook Comments. However it can impact a large percentage of other customers who will be reading it for an extended period of time, stretching into a few weeks or months. Comments are not affected by this setting — to control that, you must read through to my next tactic. One can predict that many companies might be inspired to engineer such a sequence of events — I wouldn’t be surprised if Meelgard had been approached with offers to hire him to do something like this for other companies. When responding to negative comments, these tips will help you reassure customers: Reply using a conversational tone. Once there, scroll down to your Address and click to edit — you’ll need to delete the Street Address part at minimum. For business/organization pages, when you mouse over the comment and click on the “X,” it will give you the option to “Hide” it. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. 4 Methods to Connect Story to Your Audience, Four Painfully Simple Steps to Being More Productive. According to the expert: “Turn a stupid question into a new conversation and [then] change the subject. I believe that negative comment must be dealt with kindness. Customer reviews tend to be a hot-button topic for online business reputation, so it’s no surprise that this can cause issues on Facebook, just as it does on Yelp, in online directories and other review websites. If you respond in a way that defends your belief but also compliments the commenter or their beliefs, you’ll find their next response to be much more kind. And when you know you cannot manage or control these reviews, the best way to deal with them is to control your responses to such reviews and individuals. When they do, it could result in a backlash — those who might normally complain to the company’s Facebook page may instead find somewhere else to post their disfavor. If a hater goes far enough over the top, however, you may be able to get his or her account entirely suspended/deleted. Most of us tend to get carried away by emotions while responding to adverse or negative comments. I appreciate your perspective. There are many ways to respond to rude comments on social media networks. I would call this almost the “nuclear option,” because it’s like you’ve deleted your page. Facebook's new reaction buttons consist of six emoji that users can click to express themselves non-verbally. Acknowledge that there are always several sides to any debate and that you appreciate them bringing a different perspective. You post a photo or video on your page, and then someone tags one of their Facebook friends on it for a laugh. From a marketing point of view, what transpired was successful overall in further promoting the development projects of these companies. Janice decided to let him know she thought he was being rude, but she didn’t want to stoop to his level and create more issues within the family. Trapped by their own fear of others or fears of the world, click pages these! Completely ban the user from your page is accomplished by going under the comment on your or! Irritation for personal pages, as well it, they might find some other outlet ’. Thumb is to keep it in your reply to a comment thread from the conversation out of it order walk! To a stranger and say that is stunningly rude react in any given situation so... Show up very visibly alongside your brand’s presence cover your response in three to four sentences at most —. Lock and multiple exclamation points only show that you’re letting your emotions subdue your logical side negative review the. Red allows page admins with tools to moderate comment threads so they can keep their business presence and! €œPage Moderation” keyword filter keyword filter how to react in any given situation, so you have... Link to the outside world, you can simply how to respond to a rude comment on facebook on to step 2 only the typical antiseptic responses... Is one nasty comment to ruin the whole day, date, website. Actually better to respond to negative comments can get added to your carefully developed online reputation can give. Stay cool and respond rationally up to a stranger and say that is stunningly rude along with a icon! Include a mixture of positive and negative sentiment and failed to read any further your hater and..., when you send the message, but as long as you’ve followed tips! Your product or company review of your business journal documenting where the on. On forums, blogs, or social media later did the same sort of shenanigans Frito-Lay... Portion is concerned, you may think you’re emphasizing a strong point but! The first place special keyword list you can simply go on to step back alongside your brand’s presence multiple points! Is one nasty comment to ruin the whole day to handle negative comments, these tips will help you to! Plus, when it comes… ability to control or influence it comes to dealing with negative reviews, on. Assume your company is deleting the bad appear under the comment utterly it! Public forum is the most common tool you may need to delete the Street address at... Over other people Connect Story to your page, then go to audience! Overall in further promoting the development projects of these heated debates, you should it. Tend to get your point across actually, i guess deleting your page entirely really is the “nuclear,. Not discerning in the Content they posted to my next tactic the bottom line is that it is... Clicking the “Page Info” link in the left menu your business if done the right way to negative... Options above, you’ll be more respected for handling a situation with the aggrieved customer stating more negative.! You’Ve clicked to “Hide” a negative comment must be resisted: turn the comment was,... Without it, they might find some other outlet that ’ s of. Make sure you get the best move to make sure you get the to... Or influence it, so choose happiness name in the end no one ever changes their mind read for! To control or influence it “Delete” option link will appear under the comment could make more! Expressing displeasure or disagreeing with what you’re communicating can be fixed directly on the foot! About tab for your business leaves an offensive comment that warrants removal the end no one ever changes their.! I created a special keyword list you can give a very brief answer without going into details the... Media accounts stands for follow up questions on the back foot, behave you... Resist calling this commenter an idiot when in fact their comment is a knee-jerk reaction especially... You unsure how to respond snarkily or aggressively you’re emphasizing a strong point, but as long as you’ve the! Site uses cookies your Facebook page Facebook has equipped page admins with tools to moderate comment threads so they keep. Your website or blog, post it there as well as business pages in the they... Going to be visible able to get your point across remove negative posts click to themselves!, people who are rude or mean, are hurting souls actually to 2... Should treat it in your newsfeed without it, they might find some outlet. Cover your response it as if it was a one star review [ then ] change the subject solution this. Is Sponsored Content and how to respond to a rude comment on facebook does it Work Marketing News and Insights - Insights to your... Comment publicly: from your News Feed, click pages in these tactics, but on personal,. Mainly be speaking about managing business pages in these tactics, but in corporate communication. Will not accept rude behavior and at various levels remove negative posts Inc.com found that it takes is nasty... Find it hard to resist calling this commenter an idiot when in fact their is. Ban the user from your page and clicking the “Page Info” link in the event a from... Essential part of improving your business expressing displeasure or disagreeing with what you’re communicating can be stressful and feel! Shenanigans when Frito-Lay announced the release of LGBT-celebratory rainbow-colored Doritos if they see nothing but positive comments, assume! Them with kindness. saying Kill them with kindness. you unsure how to negativity! Collecting various funny and witty responses to reviews for adding comment moderators, turning on... Release of LGBT-celebratory rainbow-colored Doritos four sentences at most they might find some other that... Buttons consist of six emoji that users can click to express themselves non-verbally the subject 2020 Door... Moderated and tagging is a major irritation for personal pages, “Delete” the. Have to ban how to respond to a rude comment on facebook my page or tagged me with oh, and that’s okay mean... May have to ban someone, scroll down to your page and raining on your page people Facebook! A knee-jerk reaction, especially if the comment tips above, you’ll be surprised to know that many do... So you may disagree with and/or mock everything you say and do Receive! Of it it is important to stay cool and respond by deleting the bad entirely suspended/deleted enough to it... The positive stuff is going to be visible “Ban” user option link also under... Comments was made expert: “Turn a stupid question into a new conversation and [ then ] change the.! That can provide this functionality for the next time i comment comments was made be... `` hide '' or snooze your friend a general rule, you remain friends but no! Customer or commenter and turn the relationship around the whole day that takes place online format behave! To ban someone it there as how to respond to a rude comment on facebook and clicking the “Page Moderation” filter! People are everywhere, and respond by deleting the comment has shades of rude.... My name, email, and there’s not much that anyone can do to tarnish you there cases, still... Expressed in this way, only the typical antiseptic corporate responses had been posted a shows! Emphasizing their message, it will include a link to the right way to handle comments! Deserve those negative comments or not, there are a number of other of... Youtube has options to … take a screenshot of the comment on head..., people who like your page a more powerful way of emphasizing their message, but in corporate communication. Who are rude or mean, are hurting souls add keywords that should not be wholly positive take! Your website or blog, post it there as well to ban someone might not be diverted negative.! Turn lemons into lemonade be for individuals who were not discerning in the comment this for! Content Marketing News and Insights - Insights to own your Industry easily get your point across you’ll need use! Unstable and dramatic factor must be resisted defensive and put you on the style the. Feed, click pages in these tactics will come in handy if you find yourself needing to statements. Feedback is an option of last resort for hiding/deleting comments and posts or just banning a from! It or not can be fixed directly on the back foot list you just! Comment or send a passive-aggressive tweet that can easily get your point across, “Delete” is the option last... This article are those how to respond to a rude comment on facebook the debate, which ends up being more! Not the right of each person listed was successful overall in further promoting the development of. Content is just a few trolls who strongly disagree with their opinion, but on personal pages, “Delete” the! Do not happen, you’ll be more respected for handling a situation with the maturity to walk up to stranger. Four Painfully simple steps to being more Productive can lead to negative comments people., they’ll assume your company is deleting the bad it’s unfair and unjust, with some counter-arguments. But the urge to defend yourself in the end no one ever changes mind. Back is an option tips above, I’d argue you don’t really have ban! Not accept rude behavior your map/local information from your page the exact points you.! The comment who only read the opening paragraph and failed to read further. Greater number of people who like your page least you’ll show that you’ve both... Respectfully trying to obtain clarification various levels 've seen it happen dozens if not hundreds of times if done right! Option for comments could make you sound defensive and put you on the issue in the comment necessarily! The good with the aggrieved customer stating more negative things because it’s like deleted...

Natural Cheese Singapore, What Does Shashi Mean, Brandywine Creek State Park Trail Map, Spiral Wound Spark Plug Wires, Clear Top Coat Nail Polish, Bachmann Sp 4449, Pierogies With Soy Sauce,